PRIVACY POLICY
Last updated: 25/10/2026
Contoue operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Contoue is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Personal Information We Collect or Process
We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles:
- Contact details — name, address, billing/shipping address, phone number, email address.
- Financial information — payment card information, transaction details, payment confirmation.
- Account information — username, password, preferences and settings.
- Transaction information — items viewed, purchased, returned, exchanged or cancelled.
- Communications with us — information in customer support inquiries.
- Device information — device, browser, network connection, IP address, other identifiers.
- Usage information — how and when you interact with the Services.
Personal Information Sources
- Directly from you (creating an account, browsing, communicating with us).
- Automatically through the Services (cookies and similar technologies).
- From our service providers.
- From our partners or other third parties.
How We Use Your Personal Information
- Provide, Tailor, and Improve the Services — processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns.
- Marketing and Advertising — promotional emails and online advertising.
- Security and Fraud Prevention — authenticating accounts, detecting fraudulent activity.
- Communicating with You — customer support.
- Legal Reasons — complying with applicable Australian law.
How We Disclose Personal Information
We may disclose personal information to Shopify and other service providers (IT, payment processing, analytics, fulfillment), business/marketing partners, when you consent, with our affiliates, or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify. Learn more via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites and Links
We are not responsible for the privacy or security of third-party sites linked from our Services.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
Security and Retention
No security measures are perfect. We recommend not using unsecure channels to send us sensitive information. Retention depends on account, legal, and dispute-resolution needs.
Your Rights and Choices (Australian Privacy Principles)
- Right to Access — request access to personal information we hold about you.
- Right to Correction — request correction of inaccurate personal information.
- Managing Communication Preferences — unsubscribe from promotional emails at any time.
Complaints
Contact us using the details below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
International Transfers
We may transfer, store and process your personal information outside Australia, including through service providers such as Shopify.
Changes to This Privacy Policy
We may update this policy from time to time; the "Last updated" date will reflect changes.
Contact Information
Contoue is owned and operated by ATN ECOM, based in the Netherlands.
Shopname: Contoue
Business Name: ATN ECOM
Warehouse & returns address: Unit 14, 429 The Boulevarde, Kirrawee NSW 2232, Australia
Chamber of Commerce: 88283488
VAT: NL004576497B31
Email: info@contoue.com
Contact form: Contact Page
Customer Service:
Monday to Friday:
9:00 AM to 5:00 PM AEST