Refund policy
You have 30 days after delivery to initiate a return. Items must be unworn, unwashed, with all original tags attached, and in their original packaging. Swimwear must have its hygiene seal intact. You'll also need your order number.
To start a return, contact us at info@contoue.com or via our Contact Page. Please do this before sending anything back, so we can give you a return reference.
Return address
Unit 14, 429 The Boulevarde, Kirrawee NSW 2232, Australia
Return options
- Exchange or store credit — free return shipping. Store credit is valid for 12 months from issue.
- Refund to original payment method — available for eligible returns, as described below.
Any postage paid at the time of original purchase is non-refundable.
Damages and issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can resolve it as a priority.
Exceptions / non-returnable items
For hygiene reasons, swimwear can only be returned if its hygiene seal is intact. Items marked as Final Sale are not eligible for return or exchange.
Exchanges
If you'd like a different size or colour, select the exchange option when booking your return — free of charge. We can't guarantee stock availability for exchanges; if the requested item is unavailable, we'll issue a store credit instead.
Fair use
If we notice patterns suggesting item wear before return, excessive return volumes, or returned items that don't match what was purchased, we may decline future returns or restrict your account. If you believe this has happened in error, please contact us.
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law (ACL), including consumer guarantees relating to the quality, fitness for purpose, and description of goods, which apply regardless of any return policy set out here. If a product has a major failure, you are entitled to a refund, replacement, or repair under the ACL.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It may take additional time for your bank to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@contoue.com.
Contact Information
Contoue is owned and operated by ATN ECOM, based in the Netherlands.
Shopname: Contoue
Business Name: ATN ECOM
Warehouse & returns address: Unit 14, 429 The Boulevarde, Kirrawee NSW 2232, Australia
Chamber of Commerce: 88283488
VAT: NL004576497B31
Email: info@contoue.com
Contact form: Contact Page
Customer Service:
Monday to Friday:
9:00 AM to 5:00 PM AEST