1. General Shipping Information

We currently ship to addresses within Australia only. Delivery times may vary depending on your location.

2. Shipping Rates

Shipping is free on all orders.

3. Processing and Delivery Times

Here's what to expect once your order is processed:

• Processing Time: 2–3 business days (Monday to Friday)
• Transit Time: 4–9 business days (Monday to Friday)
• Total Delivery Time: 6–12 business days
• Order Cutoff Time: 6:00 PM

Please note: delivery times are estimates and may be affected by carrier delays, public holidays, peak seasons or extreme weather.

4. Shipping Restrictions

We do not ship to PO Box addresses, military addresses, or restricted areas. Certain items may be subject to shipping restrictions under Australian regulations or carrier restrictions.

5. Failed Delivery or Returned Packages

If a package is returned to us due to a failed delivery attempt or incorrect address, we will contact you to arrange a new shipment, which may incur additional shipping costs.

6. Lost or Damaged Packages

If your package is lost or damaged in transit, contact us immediately at info@contoue.com. We will work with the carrier to investigate and resolve the issue.

7. Shipping Policy Update

We may update this policy from time to time. (Last updated: 10/10/2026)